Sales Terms for Consumers (CGV)
These sales terms apply to paid ReaderFlow memberships purchased remotely by consumers. They supplement the Terms of Service.
Seller and contact
ReaderFlow is operated by Maxim Mercante, individual entrepreneur (entrepreneur individuel), operating under the ReaderFlow name. Public/usage name: Jade Mercante. SIREN: 108157215. SIRET: 10815721500014. RNE registration: 10 August 2026. Registered establishment: 13 rue Bergson, 42000 Saint-Étienne, France. Email: pro.readerflow@gmail.com. Telephone: +33 7 69 23 66 11. The seller's SIRET, VAT treatment and appointed consumer mediator are displayed in checkout once configured. Paid checkout remains unavailable until these mandatory details are complete.
Product and order
A membership is a recurring digital-service subscription providing the class benefits described immediately before purchase. It does not sell ReaderFlow coins, story content or random rewards. The checkout summary identifies the plan, monthly total, currency, trial if any and renewal frequency. The customer can correct errors before confirming an order with an obligation to pay.
Price, tax and payment
The final price and applicable taxes are shown before confirmation. PayPal processes payment under its own terms. ReaderFlow issues or retains the legally required transaction record. No price change applies to an already-paid period; future-price changes are notified in advance with a right to cancel.
Start and renewal
The service begins after payment provider confirmation, or at the stated trial start. It renews monthly until cancelled. When the consumer expressly requests performance during the 14-day withdrawal period and later withdraws, a proportionate amount may remain due where the law permits.
Withdrawal
Where a statutory right applies, a consumer may withdraw within 14 days without giving a reason. Use the continuously available online withdrawal function once checkout is enabled, or email an unambiguous request to pro.readerflow@gmail.com stating the account email and subscription identifier. ReaderFlow sends acknowledgment on a durable medium. A lawful refund is made no later than the statutory deadline using the original payment method unless otherwise agreed. Statutory exceptions apply only when all legal conditions are met.
Cancellation
You may cancel future renewals from the membership/account settings. Cancellation does not normally refund a period already supplied, but withdrawal rights, service non-conformity remedies and other mandatory refund rights remain fully available. Access normally continues through the paid period.
Conformity and complaints
Mandatory legal guarantees for digital content and services apply. Contact pro.readerflow@gmail.com with the account, order and problem details. ReaderFlow will provide the remedy required by applicable law.
DISPUTES – CONSUMER MEDIATION
In the event of a dispute between the Customer and the business, they will endeavour to resolve it amicably (the Customer should submit a written complaint to the professional or, where applicable, to the professional's Customer Relations Department).
If no amicable agreement is reached, or if the professional does not respond within a reasonable period of one (1) month, a consumer Customer within the meaning of Article L.612-2 of the French Consumer Code may, if the disagreement continues, refer the matter free of charge to the competent mediator included in the list established by the French Consumer Mediation Evaluation and Control Commission pursuant to Article L.615-1 of the French Consumer Code:
Société Médiation Professionnelle
https://www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez
Law
French law applies without removing mandatory protections or competent courts available to a consumer in their country of residence.
Configured statutory sales details
SIREN: 108157215
SIRET: 10815721500014
VAT: TVA non applicable, article 293 B du CGI
Consumer mediator: Société Médiation Professionnelle, Alteritae 5 rue Salvaing 12000 Rodez
Mediator website: https://www.mediateur-consommation-smp.fr
Last updated 2026-08-14 07:38:41.